OPERATIONS MANAGER

 

Closing Date	2022/12/02
Reference Number	TSE221123-4
Job Title	Operations Manager
Business Unit / Division	TsAfrika Catering Solutions
Job Type Classification	Permanent
Location - Town / City	Sandton
Location - Province	Gauteng
Location - Country	South Africa
Skills and CompetenciesDuties & Responsibilities	Client contracts & SLA management. Strong understanding of commercial impact of operational practices. Track record of turning around loss making contracts to profitable contracts. Year on year analytics. Ratio analysis techniques. Pricing reviews. Half yearly reviews. Contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts. Responsible to effectively communicate and filter company information to Catering Managers / District Managers who needs to filter down to their staff. Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation. Ensure each unit is operating within the budgetary guidelines with reference to labour, capital asset depreciation and maintenance, chemical and consumable spent and other expenses. Ensure correct billing and analysis of monthly financial results during financial sign off of trading accounts to identify any problematic areas and pro-actively take appropriate corrective action.  Provide correct and valid reasons in unit finances along with the necessary recovery within a reasonable time period. To constantly be aware of current trends and new innovation in the industry and make suggestions how these could be implemented in the business. To implement and manage initiatives and objectives as set out from time to time by our clients and/or Tsebo Management and to support functions such as Quality (Star Grading), Procurement, Training or HR
Understand catering principles and knowledge of company policies and procedures. Knowledge of Food safety and Quality regulations. Good understanding of scheduling of staffing. Business management principles, including proven financial skills. Strong people skills and knowledge or Industrial relations. Strong on client relationships and strong communication skills. Track record of turning around loss making contracts to profitable contracts.
Qualifications	Minimum of 5 years’ experience in a similar environment on middle management level. Matric Relevant tertiary qualifcation Experience in managing large compliments of people and a large client portfolio.