Sub-Contractors
- Supervise on-site contractors and procedures, ensuring they provide service as per SLA agreement.
Preventative Maintenance Programmes
- Ensure that effective preventative maintenance programs are either in existence and operational or creates and implements programmes.
- Where outside contractors are used, ensures that such contractors perform to the extent that is listed in the SLA’s and that they do all the work necessary to rectify the problem timeously and without needless expense.
- Ensure that proper preventative maintenance schedules and equipment registers are maintained at the unit.
Help Desk
- Liaise daily with Help Desk for client requests that require following up.
- Action open call list daily with the intention of resolving each call and set up call list meetings with line managers as required.
Liaison – Senior Facilities Manager / Electrical Engineer
- Liaise daily with the Operations Executive / Senior Facilities Manager and the Engineer on site.
Audits / Inspections
- Carry out daily, weekly and monthly inspections on site to determine service delivery measured against SLAs.
- Conduct a detailed maintenance audit at least once every month.
- Carry out weekly / Monthly Inspections of all Artisan’s tools.
Meetings
- Hold documented meetings with Service providers and management.
- Attend the 07h00 meeting with the Maintenance Team every morning.
- Attend meetings with client as and when required.
- Attend operational / management meetings as required.
Documentation
- Service Manuals: Co-ordinate the compilation of service manuals for the unit equipment where these do not exist and maintains the accuracy of “As Installed” information (drawings, etc.).
- Quality Standards: Ensure quality systems of the SLA are implemented and monitored on an ongoing basis. Ensure that you are familiar with the penalty regime of the SLA from the client and that of the contractor.
- Variation Documentation: Ensure all variations (change management) which affect the SLA and TFS services are implemented in accordance with the contractual requirements
- Document Library: Ensure that a document library is maintained and updated onsite in accordance with the SLA.
- Integrated Management System: Assist with and monitor effective and ongoing successful "roll out" of the IMS.
- Administration: Ensure that all administration and all other paperwork is kept up to date and on record. Be proactive and initiate new ideas and or procedures as and when necessary.
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